Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 3 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through TrueBullnose.com, RiverDriveDesigns.com, Candle-Toppers.com, TFlex-Tech.com, Etsy.com or their related sites and services.

    This Privacy Policy does not apply to the practices of third parties that we do not own or control, including private credit card processors (who do not supply us with your confidential credit card information), Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

    Information We Collect

    To fulfill your order, you must provide certain information (or which you authorized a third-party such as Paypal, Square, Amazon Pay, or Etsy to provide), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order for example), if you contact us directly. Photographs of our products in use or before and after are not considered personal and we may use them for showing customers actual, honest, unstaged customer uses of our products (you may opt out of this by letting us know).

    Why We Need Your Information and How We Use It

    We rely on a number of legal bases to collect, use, and share your information, including:

    • as needed to provide services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
    • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
    • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
    • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) compliance with the third-party processors’ (including PayPal, Square, Amazon Pay, and Etsy) policies and terms of use.

    Information Sharing and Disclosure

    Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

    • Etsy. We share information with Etsy as necessary to provide you services and comply with obligations under both the Etsy Seller Policy and Etsy Terms of Use.
    • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as payment processing and delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. Likewise, they may share information about your name, address, and delivery (but never actual credit card numbers).
    • Business transfers and our payment of taxes. In order to comply with tax laws, we may disclose information legally required by the IRS. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
    • Compliance with laws. W may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

    Data Retention

    We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

    Transfers of Personal Information Outside the EU

    We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

    Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

    • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
    • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
    • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
    • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    How to Contact Us

    For purposes of EU data protection law, we, Thermo-Flex Technologies, Inc., are the data controller of your personal information. If you have any questions or concerns, you may contact us at orders@tflex-tech.com. Alternately, you may mail us at:

    Thermo-Flex Technologies, Inc. 230 River Drive, Cartersville, GA 30120

    Frequently Asked Questions

    Sizing details

    The stock tread depth is made to fit the most common stair step which is 10" deep and 1" thick, but we can make them more/less deep to fit your needs! If your stairs are more than 1" thick, start a conversation and send us a picture, we may have a different bullnose we can use.

    Do I have to clean my stairs first?

    Yes! Make sure your stairs are clean and dry before installing your TrueBullnose™ stair treads.

    Why are your stair treads sold each individually, per-step?

    We have found that the number of steps often varies from house to house. So, we normally sell treads individually so that customers may order the same number of treads as they have steps.

    One exception is where you see Boxed sets on clearance. If you're looking for sets of treads at a great price, check out our Open Box listings which offer stylish sets at a reduced price!

    Can I have a custom width or depth made for my stairs?

    Yes! Just start up a conversation to get started and we can work out a custom listing for you.

    We also can make custom matching runners and landing rugs. Just let us know what you need!

    How do I measure my candle to be sure I order the right Candle-Topper size?

    To measure for your topper, you need to find the diameter of your candle in inches.
    - Use a ruler and place the part with the scale at the widest outside points of the jar. Then read the ruler by looking straight down.
    - If the candle 's diameter is the same or smaller than that of the topper, the topper will work.
    - If the candle's diameter is greater than that of the topper, you will need to choose one of our larger sizes or reach out for a custom order.

    What brackets are included in a Hexagon Pergola Brackets Kit and can I buy pieces individually?

    In the 24 Piece Bracket Set for a Hexagon, there are four brackets at each intersection. One for each of the following: the outside of the horizontal posts; the inside horizontal and attaching to the upright; and a left and right "under-arm" which attach to the upright and one incoming horizontal post on each side.

    And, yes, we sell parts of any of our kits. Just message us!

    What size lag bolts do I need for your standard PostHugger™ Brackets?

    All the holes on our brackets for 4x4 posts and for 6x6 posts are sized for 1/2" lag bolts unless otherwise specified, but you can use 3/8" if you pick up washers when you get your bolts from your local hardware store.

    Legal imprint